Refunds, Cancellations and Transfers

If you have a ticket for an event or workshop which you can no longer attend and would like to cancel for a refund, please let us know here.
We will get back to you as soon as possible.

Please be aware that we can only give refunds if you cancel your ticket within the refund time-period.

REFUND AND CANCELLATION POLICIES

Craft Workshops

If you need to cancel a workshop
If you are unable to attend your booked workshop and notify us at least 7 full days in advance of the workshop date, we can offer a refund or a transfer to the same workshop on an alternative date, providing there are places available or a course is planned for the future.
If cancellation is within 7 full days of your workshop unfortunately we are unable to offer a refund. We do appreciate that sometimes unforeseen circumstances may mean that you can’t attend so we are happy for you to send along a friend to take your place. We will need their name and contact details prior to the workshop.
Our right to cancel a workshop
All our workshops have a minimum attendance level and may be cancelled if too few bookings are received. We reserve the right to cancel or postpone workshops at any time. Should we need to cancel a workshop, we will give you as much notice as possible of the cancellation. You will receive a full refund or, if you prefer, a transfer to an alternative available course, space permitting. Unfortunately, we cannot accept any liability for travel or other costs.

PYO Christmas Trees

If you are unable to attend your booked time slot and notify us with at least 3 full days’ notice, we can offer a refund. You are welcome to rebook on any other available time slots. If cancellation is within 3 full days of your time slot, unfortunately we are unable to offer a refund.
Should we need to cancel a PYO Tree time slot, we will give you as much notice as is possible of the cancellation and will give you a full refund.

ARTS AND CRAFTS FAIR TICKETS

If you have bought a season ticket for the Arts & Crafts Fair and are now unable to attend, your season ticket can be refunded in full up to 3 days before the first Saturday of the series of weekends.

Day tickets for Arts & Crafts can be cancelled and refunded up to 3 days before the date the ticket is for.

Please notify us of your cancellation by filling in the form below to request a refund.

We will get back to you about your cancellation as soon as possible.

Cancellation Form